5 Days Return & Refund Policy

5 Days Return & Refund Policy

Eligible products may be returned within 5 days from the date of delivery, subject to the conditions below.

Return Eligibility

  • The return request must be raised within 5 days of delivery.
  • The product should be unused, in original condition, and returned with original packaging, accessories and invoice/order proof.
  • Wrong item, damaged item or product received with an eligible manufacturing defect can be returned after verification.
  • For change-of-mind returns, the product must remain unused and in resalable condition.

Items Not Eligible for Return

  • Products used after delivery beyond basic inspection.
  • Damage caused by misuse, overloading, accidental damage, rough handling or improper storage.
  • Products with missing parts, accessories, packaging or proof of purchase.
  • Normal wear and tear, scratches, stains, dents or cosmetic damage caused after delivery.
  • Any return request raised after the 5-day return window, except where separate warranty coverage applies.

Damaged, Defective or Wrong Product

If you receive a damaged, defective or incorrect product, contact us within 5 days of delivery and share your order details along with clear photos or a short video of the issue. After verification, we may arrange a replacement, repair or refund depending on the case and product availability.

Return Shipping

If the return is approved because we sent a wrong item or the product arrived damaged or with an eligible manufacturing defect, applicable return shipping will be handled by us. For approved change-of-mind returns, return shipping charges may be borne by the customer.

Refund Process

  • Refunds are processed only after the returned product is received and inspected.
  • For prepaid orders, approved refunds are issued to the original payment method.
  • For Cash on Delivery orders, approved refunds may be sent by UPI or bank transfer after the customer provides the required details.
  • Shipping charges and COD-related charges are generally non-refundable for change-of-mind returns. They may be refunded where the return is due to a wrong, damaged or eligible defective item.
  • After we initiate the refund, the time taken for the amount to appear may depend on the bank or payment provider.

2 Years Warranty

The 5-day return window is separate from the applicable 2 Years Warranty. Eligible manufacturing defects reported after the return window may still be considered under the warranty policy, subject to its terms and inspection.

How to Request a Return

Please contact Trip Trolley with your order ID, reason for return, and clear photos or video where relevant. Do not send a product back before the return request has been reviewed and approved.

Note: This policy does not limit any rights available to customers under applicable law.