Trip Trolley – 2 Years Warranty
Products displaying the “2 Years Warranty” label are covered for 2 years from the date of purchase against eligible manufacturing defects, subject to inspection.
What is covered
- Manufacturing defects in the trolley/vanity body, shell, material or stitching.
- Wheel or wheel-assembly failure during normal use caused by a manufacturing defect.
- Mechanical defects in trolley handles, top handles or side handles under normal use.
- Zipper, zipper-puller or lock mechanism manufacturing faults.
- Manufacturing defects in internal lining, fittings or stitching.
What is not covered
- Damage caused by airlines, couriers, transport handlers or third parties.
- Accidental damage, dropping, crushing, misuse or rough handling.
- Damage caused by overloading or using the product beyond normal luggage use.
- Normal wear and tear, scratches, scuffs, stains, dents, fading or cosmetic damage.
- Damage caused by fire, chemicals, excessive water exposure, animals, theft or loss.
- Damage after unauthorized repair, modification or use of non-original replacement parts.
How to claim warranty
- Keep your order ID, invoice or valid proof of purchase.
- Share clear photos or a short video showing the defect.
- The issue will be reviewed to confirm whether it is covered under warranty.
- For an approved claim, the defective part or product may be repaired or replaced depending on the issue and availability.
Important: Warranty applies to manufacturing defects only and does not automatically mean a refund. Final warranty eligibility is determined after inspection of the reported issue. Any pickup or shipping charges, if applicable, will be communicated before service.